Financial Services

Revolutionise the delivery of banking, insurance, wealth management and other financial services.

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The emergence of cryptocurrencies, mobile payments, and finance applications are reshaping the banking landscape. The industry is in a digital arms race with fintech that isn’t weighed down by legacy costs and structures.

In addition to the usual focus on increasing revenue, decreasing costs, and improving customer service, financial service providers are also under pressure to revisit existing business models, explore new opportunities outside of their comfort zones, and come up with new products and services that increase convenience to customers.

Greaux has worked extensively with clients in consumer finance, insurance, holding companies, private equities, retail, and business banking, as well as government-linked agencies to deliver bottom-line benefits and impactful change.

Our collaborative approach and unique methodology create
transformation programmes that continue to deliver results long
after project completion.

Financial Services

Industry Expertise

Business Process Transformation

The shift from brick-and-mortar to fintech banking is well underway. Not all new financial services business models will fit or work well. We can guide you through the discovery, trial, and adoption process in selecting the right business model for your organisation.

Marketing and Sales

Whilst companies can still leverage industry loyalty, opportunities often go untapped. Create effective customer value segmentation that will provide the structure for more proactive marketing and sales activities.

Operational Excellence

Even though the concepts of business process reengineering and lean methodologies have been around for a while, there are still opportunities to optimise the workforce, assets, and processes and improve the Cost to Income Ratio (CIR). We can help you with that.

Customer Experience

Fintech will continue to place pressure on the margins of conventional banks, thus increasing the need for customer experience differentiation. Our expertise in this area includes service organisational development, first- time resolution, and improvements in Service Quality (SERVQUAL).

Digital Transformation

Today’s customers expect real-time transactions and access to financial services around the clock. We will help you implement successful digital transformations that address genuine business needs and are linked to verifiable benefits. With improved automation, bank operations will be less about transacting and accounting, and more about analysing and advising.