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We are a global management consultancy that delivers exceptional outcomes and sustainable change
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The healthcare landscape is undergoing significant changes, with increasing competition and cost pressures affecting healthcare providers and organizations. These changes require a renewed and improved focus on patient accessibility, cost-effectiveness, and innovative care delivery. To effectively deliver on these priorities, a concerted effort is needed to drive internal transformation, behavioral and cultural change within the workforce.
The client operates one of the best healthcare centers in its home country. Their management team engaged Consulting to help them optimize processes and change staff behavior before moving to a modern “showcase” facility. This initiative aims to improve patient care and operational efficiency in the new environment.
A comprehensive initial analysis of the organizations’ current facility identified opportunities for operational excellence:
Addressing these opportunities should optimize efficiency in the operating room, leading to a more seamless experience for patients, doctors, nurses, and administrators.
Consulting worked with the client on a 40-week project dubbed “SCORE”. A task force of four people from the client’s office was led by Consulting implementation specialists. This team played a critical role in driving the implementation of the initiative, sustaining improvements, and promoting lasting change.
Management Action Teams (MAT’s) were established in three core areas, which are operating room, sterilization, and supply chain. Each MAT is made up of doctors, nurses, other key stakeholders, task force members and consultants. Through revised processes, robust control systems, and clearly defined expected behaviors, these teams became the catalysts for transformational change.
The project unfolded through a strategic three-stage approach:
Stage 1: Focus Process™
Existing processes and controls were mapped with staff in each implementation area to gain understanding, and buy-in, for the changes required.
Stage 2: Development & Installation
Revised processes, system elements agreed and tested.
Stage 3: Implementation & sustainment
Use of detailed dashboard metrics and revised accountabilities.
As the project progressed, a weekly steering committee of the client’s executive team monitored key financial and operational indicators, to ensure alignment with strategic goals. This initiative resulted in process and control changes, including:
Improved operating room (OR) capacity by 15%.
Achieved over 100% increase in first case on-time starts.
Improved case cart completion from 67% to 92%
Reduced room turnover time by 15%
Due to the success of the project, the client decided to continue the taskforce approach by establishing a dedicated improvement position within the operating room (OR) to ensure continuity of the changes implemented.
*We have intentionally omitted client-specific details to maintain strict confidentiality.
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